Based on public reviews and response behavior.
2,022 reviews over 936 days (about 66 per month). Busiest month: 50% of reviews. Languages: en 100%.
Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 30 Sept 2026
Score
45.5
Industry average 61.1
15.6 below average
Rating
2.51
Industry average 4.01
1.50 below average
Reply rate
—
Industry average 43.7%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
40% of reviews positive, 59% negative
Covering August 2026 — 1,009 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 42% negative and 2% neutral.
Share of theme mentions
Themes extracted from 2,022 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Establish specialised escalation teams for high-severity issues (scams, last-minute cancellations, property misrepresentation). Implement mandatory case ownership so a single agent sees a complaint through to resolution.
Introduce mandatory property verification for new listings through third-party photo audits or in-person checks in high-risk markets. Deploy AI-based anomaly detection to flag listings with sudden description changes, unusually low prices, or patterns associated with fraudulent bookings.
