Based on public reviews and response behavior.
Among fully-analyzed Travel & Hospitality companies
39% of reviews positive, 59% negative
Covering July 2026 — 388 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 40% negative and 2% neutral.
Showing 763 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 17.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
A custom analysis has an AI read this company's negative reviews to name the specific warning signs behind the risk.
Request Custom AnalysisStar split and recent-versus-earlier sentiment.
Based on 900 analyzed reviews. Sentiment is improving: 42.3% of reviews in the last three months were positive, compared with 12.5% in the three months before that.
A custom analysis groups reviewers into distinct customer segments, with what each group actually says.
Request Custom Analysis