Based on public reviews and response behavior.
Among fully-analyzed Travel & Hospitality companies
67% of reviews positive, 32% negative
Covering October 2024 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 53% negative and 0% neutral.
Showing 545 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Communication, making up 4.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 558 analyzed reviews. Sentiment is slipping: 37.1% of reviews in the last three months were positive, compared with 53.2% in the three months before that.
