Customereye

The Fat Butcher

Food & Beverage • United Kingdomwww.thefatbutcher.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

65/100
−33.3 vs. last month4.31 ★ average rating · 684 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#110of 551
Top 20% · Top Tier
#1 (best)#551 (worst)
#108Peer
#109Peer
#110This company
#111Peer
#112Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering January 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 663 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.1%
Delivery Shipping
22.6%
Loyalty
13.4%
Pricing
10.2%
Customer Support
9.1%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • •Built from a negative-review share of 21.6% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
73.1%
4★
7.3%
3★
5.8%
2★
4.5%
1★
9.2%

Based on 684 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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