Customereye

The Sunday Times Wine Club

Food & Beverage • United Kingdomsundaytimeswineclub.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 20 days (about 304 per month). Busiest month: 57% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

51/100
Short observation window (20 days)
−8.1 vs. last month4.61 ★ average rating · 200 reviews
51/100 from 200 reviews over 2 months, moderate confidence. trend not shown: window under six months. one month holds 57% of the reviews.

Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,959 ranked companies · benchmark 14 Oct 2026

Score

51.2

Industry average 61.8

10.6 below average

Rating

4.61

Industry average 4.22

0.39 above average

Reply rate

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Industry average 32.8%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2325of 2959 ranked in Food & Beverage
Top 79% · Bottom Tierdown 29 from last month
#1 (best)#2959 (worst)
#2323Peer
#2324Peer
#2325This company
#2326Peer
#2327Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

77% of reviews positive, 23% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering September 2026 — 113 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 26% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Customer Support
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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