Customereye

The Sunday Times Wine Club

Food & Beverage • United Kingdomsundaytimeswineclub.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+0.7 vs. last month4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#401of 551
Top 73% · Mid Pack
#1 (best)#551 (worst)
#399Peer
#400Peer
#401This company
#402Peer
#403Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering December 2024 — 125 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 19% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.6%
Product Quality
17.1%
Customer Support
16.4%
Loyalty
11.9%
Response Speed
9.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 35.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
83.5%
4
9.0%
3
3.2%
2
1.8%
1
2.5%

Based on 600 analyzed reviews.

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