Based on public reviews and response behavior.
600 reviews over 94 days (about 194 per month). Busiest month: 43% of reviews.
Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,959 ranked companies · benchmark 14 Oct 2026
Score
48.1
Industry average 61.8
13.7 below average
Rating
4.41
Industry average 4.22
0.19 above average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 26% negative
Covering December 2024 — 95 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 29% negative and 1% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,959 ranked companies in Food & Beverage (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.542 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 48.1 sits in the bottom quarter of about 3,000 ranked Food & Beverage companies (25th percentile: 53, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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