Customereye

Shopbop

Apparel & Fashionwww.shopbop.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 684 days (about 4.5 per month). Busiest month: 10% of reviews. Languages: en 97%, da 1%, de 1%.

Overall Score

46/100
+41.7 vs. last month1.72 ★ average rating · 100 reviews
46/100 from 100 reviews over 20 months, moderate confidence.

Apparel & Fashion average: score 62.7, rating 4.12 stars, reply rate 37.2%, over 2,645 ranked companies · benchmark 1 Nov 2026

Score

45.6

Industry average 62.7

17.1 below average

Rating

1.72

Industry average 4.12

2.40 below average

Reply rate

—

Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2303of 2645 ranked in Apparel & Fashion
Top 87% · Bottom Tierup 1113 from last month
#1 (best)#2645 (worst)
#2301Peer
#2302Peer
#2303This company
#2304Peer
#2305Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

33% of reviews positive, 66% negative

33%
positive
  • Positive33%
  • Neutral1%
  • Negative66%

Sentiment Balance

Covering October 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Customer Support
Hidden
Loyalty
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Apparel & Fashion