Customereye

Ornella Caftan

Apparel & Fashionwww.ornellacaftan-au.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

193 reviews over 174 days (about 34 per month). Busiest month: 24% of reviews. Languages: en 71%, fr 27%, it 2%.

Overall Score

46/100
Short observation window (174 days)
−29.5 vs. last month3.61 ★ average rating · 193 reviews
46/100 from 193 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Apparel & Fashion average: score 63.4, rating 4.26 stars, reply rate 38.2%, over 2,170 ranked companies · benchmark 11 Oct 2026

Score

45.5

Industry average 63.4

17.9 below average

Rating

3.61

Industry average 4.26

0.65 below average

Reply rate

—

Industry average 38.2%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#1958of 2170 ranked in Apparel & Fashion
Top 90% · Bottom Tierdown 222 from last month
#1 (best)#2170 (worst)
#1956Peer
#1957Peer
#1958This company
#1959Peer
#1960Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

69% of reviews positive, 30% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative30%

Sentiment Balance

Covering September 2026 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Product Quality
Hidden
Loyalty
Hidden
Response Speed
Hidden
Pricing
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Apparel & Fashion