Customereye

JustFab US

Apparel & Fashion • USjustfab.com

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 590 days (about 31 per month). Busiest month: 11% of reviews.

Overall Score

47/100
−15.9 vs. last month3.79 ★ average rating · 600 reviews
47/100 from 600 reviews over 20 months, high confidence.

Apparel & Fashion average: score 63.4, rating 4.26 stars, reply rate 38.2%, over 2,170 ranked companies · benchmark 11 Oct 2026

Score

46.9

Industry average 63.4

16.5 below average

Rating

3.79

Industry average 4.26

0.47 below average

Reply rate

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Industry average 38.2%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#1920of 2170 ranked in Apparel & Fashion
Top 88% · Bottom Tierdown 97 from last month
#1 (best)#2170 (worst)
#1918Peer
#1919Peer
#1920This company
#1921Peer
#1922Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

69% of reviews positive, 28% negative

69%
positive
  • Positive69%
  • Neutral3%
  • Negative28%

Sentiment Balance

Covering October 2024 — 36 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 39% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
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Delivery Shipping
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Pricing
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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