JustFab US

Apparel & Fashion • USjustfab.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−15.9 vs. last month3.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#249of 330

Top 75% · Bottom Tier

#1 (best)#330 (worst)

#247Peer

#248Peer

#249This company

#250Peer

#251Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 28% negative

69%

positive

Positive69%
Neutral3%
Negative28%

Sentiment Balance

Covering October 2024 — 36 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 39% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

16.9%

Loyalty

16.4%

Delivery Shipping

16.0%

Pricing

14.8%

Onboarding

10.8%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 5.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 28.2% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

54.8%

4★

11.7%

3★

8.3%

2★

8.0%

1★

17.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 71.3% of reviews in the last three months were positive, compared with 73.4% in the three months before that.

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