Customereye

NÓVU

Apparel & Fashionnovucollection.com

Review data last updated .

Based on public reviews and response behavior.

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140 reviews over 386 days (about 11 per month). Busiest month: 24% of reviews. Languages: en 99%, de 1%, nl 1%.

Overall Score

65/100
−6.0 vs. last month3.70 ★ average rating · 140 reviews
65/100 from 140 reviews over 12 months, moderate confidence.

Apparel & Fashion average: score 62.9, rating 4.25 stars, reply rate 39.8%, over 1,693 ranked companies · benchmark 7 Oct 2026

Score

64.6

Industry average 62.9

1.7 above average

Rating

3.70

Industry average 4.25

0.55 below average

Reply rate

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Industry average 39.8%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#780of 1693 ranked in Apparel & Fashion
Top 46% · Upper Half
#1 (best)#1693 (worst)
#778Peer
#779Peer
#780This company
#781Peer
#782Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

64% of reviews positive, 35% negative

64%
positive
  • Positive64%
  • Neutral1%
  • Negative35%

Sentiment Balance

Covering September 2026 — 9 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Delivery Shipping
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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