Lending & Consumer Financewww.santanderconsumerusa.com
Review data last updated .
Based on public reviews and response behavior.
227 reviews over 2,617 days (about 2.6 per month). Busiest month: 23% of reviews. Languages: en 86%, pl 12%, unknown 3%.
Lending & Consumer Finance average: score 69.4, rating 4.54 stars, reply rate 48.3%, over 1,872 ranked companies · benchmark 30 Oct 2026
Score
46.1
Industry average 69.4
23.3 below average
Rating
2.19
Industry average 4.54
2.35 below average
Reply rate
—
Industry average 48.3%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 65% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from the 227 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,872 ranked companies in Lending & Consumer Finance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.609 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.1 sits in the bottom quarter of about 1,900 ranked Lending & Consumer Finance companies (25th percentile: 59, median: 71). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99
