Lending & Consumer Finance customer reviews: the 2026 benchmark
CustomerEye analysed 2,052 Lending & Consumer Finance companies, which average an overall score of 66.5 out of 100 across 482,324 customer reviews. Across the industry, Delivery Shipping is the weakest theme, with an average sentiment of 73.7 out of 100.
Headline figures
- Companies analysed
- 2,052
- Average score
- 66.5 / 100
- Average rating
- 4.42 / 5
- Positive reviews
- 79.9%
- Reviews behind the benchmark
- 482,324
385 of these companies show a rising review trend.
Highest-scoring Lending & Consumer Finance companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Mortgage Focus | 97.7 | 4.99 | 100 |
| 2 | Connely Roberts Mortgage Services | 97.5 | 5.00 | 108 |
| 3 | Focus Finsure | 97.5 | 4.98 | 100 |
| 4 | The Mortgage Brain | 97.4 | 4.99 | 107 |
| 5 | Ultimate Finance | 97.4 | 4.99 | 102 |
| 6 | Kite Mortgages | 97.3 | 4.99 | 100 |
| 7 | Fosters Financial | 97.2 | 4.97 | 100 |
| 8 | The Gold Centre | 97.2 | 4.97 | 59 |
| 9 | Buckingham James Financial Services Ltd | 97.1 | 5.00 | 100 |
| 10 | Nwes | 96.9 | 4.94 | 100 |
What Lending & Consumer Finance customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Lending & Consumer Finance: average sentiment by theme
| Category | Value (score) |
|---|---|
| Delivery Shipping | 73.7 score |
| Communication | 75.3 score |
| Pricing | 76.4 score |
| Problem Resolution | 77.9 score |
| Value For Money | 80.1 score |
| Response Speed | 80.8 score |
| Loyalty | 81.6 score |
| Customer Support | 83.4 score |
| Onboarding | 85.2 score |
| Product Quality | 86.9 score |