Customereye

Acumen Mortgages

Lending & Consumer Financeacumen-mortgages.co.uk

Review data last updated .

Based on public reviews and response behavior.

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125 reviews over 358 days (about 11 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

94/100
+11.1 vs. last month4.91 ★ average rating · 125 reviews
94/100 from 125 reviews over 12 months, moderate confidence.

Lending & Consumer Finance average: score 64.8, rating 4.42 stars, reply rate 49.4%, over 1,065 ranked companies · benchmark 4 Oct 2026

Score

93.9

Industry average 64.8

29.1 above average

Rating

4.91

Industry average 4.42

0.49 above average

Reply rate

—

Industry average 49.4%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#18of 1065 ranked in Lending & Consumer Finance
Top 2% · Top Tier
#1 (best)#1065 (worst)
#16Peer
#17Peer
#18This company
#19Peer
#20Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

94% of reviews positive, 5% negative

94%
positive
  • Positive94%
  • Neutral2%
  • Negative5%

Sentiment Balance

Covering September 2026 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Onboarding
Hidden
Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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