Lending & Consumer Finance • United Statesbusinessloananalyst.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 132 days (about 138 per month). Busiest month: 93% of reviews — one month dominates this sample.
Lending & Consumer Finance average: score 66.1, rating 4.45 stars, reply rate 50.0%, over 1,240 ranked companies · benchmark 7 Oct 2026
Score
45.6
Industry average 66.1
20.5 below average
Rating
4.15
Industry average 4.45
0.30 below average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 30% negative
Covering July 2022 — 41 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 27% negative and 10% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,240 ranked companies in Lending & Consumer Finance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.266 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 45.6 sits in the bottom quarter of about 1,200 ranked Lending & Consumer Finance companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99