Based on public reviews and response behavior.
Among fully-analyzed Lending & Consumer Finance companies
74% of reviews positive, 24% negative
Covering October 2024 — 31 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Problem Resolution, making up 2.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 603 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.
