Removals Index

General Retail & Marketplaces • Londonwww.removals-index.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+41.2 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#225of 359

Top 63% · Mid Pack

#1 (best)#359 (worst)

#223Peer

#224Peer

#225This company

#226Peer

#227Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering October 2024 — 32 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

20.5%

Response Speed

18.0%

Customer Support

17.8%

Onboarding

15.3%

Product Quality

10.2%

Most feedback concerns Communication.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 27.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.8%

4★

6.3%

3★

0.3%

2★

1.0%

1★

5.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.5% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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