Based on public reviews and response behavior.
71 reviews over 1,296 days (about 1.7 per month). Busiest month: 13% of reviews. Languages: en 78%, de 17%, unknown 4%.
General Retail & Marketplaces average: score 62.6, rating 4.21 stars, reply rate 35.3%, over 2,905 ranked companies · benchmark 14 Oct 2026
Score
49.5
Industry average 62.6
13.1 below average
Rating
2.73
Industry average 4.21
1.48 below average
Reply rate
—
Industry average 35.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
47% of reviews positive, 52% negative
Covering August 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 71 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,905 ranked companies in General Retail & Marketplaces (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.255 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 49.5 sits in the bottom quarter of about 2,900 ranked General Retail & Marketplaces companies (25th percentile: 53, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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