Customereye

1StopMove Free Change of Address

General Retail & Marketplaces • San Francisco1stopmove.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#206of 359
Top 57% · Mid Pack
#1 (best)#359 (worst)
#204Peer
#205Peer
#206This company
#207Peer
#208Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 18% negative

79%
positive
  • Positive79%
  • Neutral3%
  • Negative18%

Sentiment Balance

Covering February 2018 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 25% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2018.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
34.5%
Response Speed
23.4%
Customer Support
11.3%
Product Quality
10.4%
Loyalty
7.4%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 26.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
85.7%
4
10.5%
3
2.0%
2
1.2%
1
0.7%

Based on 600 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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