Based on public reviews and response behavior.
151 reviews over 54 days (about 85 per month). Busiest month: 66% of reviews — one month dominates this sample. Languages: de 87%, en 13%.
General Retail & Marketplaces average: score 63.5, rating 4.21 stars, reply rate 35.0%, over 3,192 ranked companies · benchmark 23 Oct 2026
Score
50.5
Industry average 63.5
13.0 below average
Rating
4.23
Industry average 4.21
0.02 above average
Reply rate
—
Industry average 35.0%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 31% negative
Covering September 2026 — 100 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Reviews are mostly in German
Share of theme mentions
Themes extracted from 151 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,192 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.548 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 50.5 sits in the bottom quarter of about 3,200 ranked General Retail & Marketplaces companies (25th percentile: 54, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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