Based on public reviews and response behavior.
202 reviews over 2,276 days (about 2.7 per month). Busiest month: 27% of reviews. Languages: en 96%, unknown 4%.
General Retail & Marketplaces average: score 63.5, rating 4.21 stars, reply rate 35.0%, over 3,192 ranked companies · benchmark 23 Oct 2026
Score
50.4
Industry average 63.5
13.1 below average
Rating
3.44
Industry average 4.21
0.77 below average
Reply rate
—
Industry average 35.0%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 39% negative
Covering August 2026 — 19 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 47% negative and 5% neutral.
Share of theme mentions
Themes extracted from 202 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,192 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.103 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.405). Review the worst months in the trend data to identify specific operational or product issues.
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