FASHIONPHILE

General Retail & Marketplaces • United Statesfashionphile.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+2.1 vs. last month4.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#181of 359

Top 50% · Mid Pack

#1 (best)#359 (worst)

#179Peer

#180Peer

#181This company

#182Peer

#183Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering October 2024 — 35 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.2%

Product Quality

22.6%

Response Speed

15.5%

Loyalty

12.0%

Onboarding

6.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 28.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

82.8%

4★

6.3%

3★

4.5%

2★

1.5%

1★

4.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.9% of reviews in the last three months were positive, compared with 92.9% in the three months before that.

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