Customereye

Swetelove Jewelry

General Retail & Marketplaces • United Statesswetelove.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
4.10 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#211of 359
Top 59% · Mid Pack
#1 (best)#359 (worst)
#209Peer
#210Peer
#211This company
#212Peer
#213Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral3%
  • Negative21%

Sentiment Balance

Covering September 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.6%
Product Quality
16.8%
Loyalty
16.0%
Customer Support
10.2%
Response Speed
9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 8.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100
60/100
signal score
  • Built from a negative-review share of 38.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
67.0%
4
11.5%
3
2.5%
2
2.5%
1
16.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 28.6% in the three months before that.

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