Based on public reviews and response behavior.
107 reviews over 352 days (about 9.3 per month). Busiest month: 39% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 61.8, rating 4.18 stars, reply rate 35.2%, over 2,520 ranked companies · benchmark 9 Oct 2026
Score
43.8
Industry average 61.8
18.0 below average
Rating
2.42
Industry average 4.18
1.76 below average
Reply rate
—
Industry average 35.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
36% of reviews positive, 63% negative
Covering September 2026 — 42 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 57% negative and 2% neutral.
Share of theme mentions
Themes extracted from 107 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,520 ranked companies in General Retail & Marketplaces (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.343 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 43.8 sits in the bottom quarter of about 2,500 ranked General Retail & Marketplaces companies (25th percentile: 52, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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