Customereye

PRINCESS POLLY

General Retail & Marketplaces • United Stateswww.princesspolly.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
3.93 ★ average rating · 852 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#229of 359
Top 64% · Mid Pack
#1 (best)#359 (worst)
#227Peer
#228Peer
#229This company
#230Peer
#231Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering December 2025 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 833 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
17.8%
Delivery Shipping
17.2%
Loyalty
15.7%
Response Speed
12.2%
Pricing
8.9%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
62.6%
4
8.9%
3
5.5%
2
5.0%
1
18.0%

Based on 852 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 22.2% in the three months before that.

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