Customereye

Boutiquefeel

General Retail & Marketplacesboutiquefeel.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
−13.3 vs. last month3.37 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#287of 359
Top 80% · Bottom Tier
#1 (best)#359 (worst)
#285Peer
#286Peer
#287This company
#288Peer
#289Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 42% negative

55%
positive
  • Positive55%
  • Neutral3%
  • Negative42%

Sentiment Balance

Covering June 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
28.4%
Product Quality
17.1%
Loyalty
12.9%
Pricing
11.2%
Response Speed
10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 28.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH89/100
89/100
signal score
  • Built from a negative-review share of 58.3% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5
43.3%
4
11.5%
3
11.0%
2
7.2%
1
27.0%

Based on 600 analyzed reviews. Sentiment is slipping: 62.5% of reviews in the last three months were positive, compared with 81.2% in the three months before that.

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