Pizza Hut

Food & Beveragewww.pizzahut.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+8.4 vs. last month2.19 ★ average rating · 700 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#494of 551

Top 90% · Bottom Tier

#1 (best)#551 (worst)

#492Peer

#493Peer

#494This company

#495Peer

#496Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 62% negative

36%

positive

Positive36%
Neutral1%
Negative62%

Sentiment Balance

Covering August 2026 — 29 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 55% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 700 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.7%

Loyalty

15.2%

Customer Support

14.2%

Product Quality

11.5%

Communication

9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100

82/100

signal score

•Built from a negative-review share of 62.4% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.2avg rating

5★

23.9%

4★

2.4%

3★

4.6%

2★

7.1%

1★

62.0%

Based on 700 analyzed reviews. Sentiment is holding steady: 32.2% of reviews in the last three months were positive, compared with 31.1% in the three months before that.

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