Customereye

Perfectglasses

Healthcare & Medical • United Kingdomwww.perfectglasses.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
4.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#116of 615
Top 19% · Top Tier
#1 (best)#615 (worst)
#114Peer
#115Peer
#116This company
#117Peer
#118Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering October 2023 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 573 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.4%
Delivery Shipping
15.9%
Pricing
13.3%
Customer Support
12.8%
Response Speed
9.7%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 4.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100
56/100
signal score
  • Built from a negative-review share of 27.0% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
64.8%
4
18.7%
3
2.8%
2
1.7%
1
12.0%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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