1-800-GET-LENS

Healthcare & Medical • United States1800getlens.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−4.8 vs. last month4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#296of 615

Top 48% · Upper Half

#1 (best)#615 (worst)

#294Peer

#295Peer

#296This company

#297Peer

#298Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 16% negative

82%

positive

Positive82%
Neutral2%
Negative16%

Sentiment Balance

Covering September 2024 — 94 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 15% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

36.1%

Delivery Shipping

16.6%

Pricing

11.3%

Response Speed

10.8%

Communication

8.9%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

70.0%

4★

25.3%

3★

1.8%

2★

0.3%

1★

2.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.8% of reviews in the last three months were positive, compared with 98.5% in the three months before that.

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