Customereye

de Smit Medical Systems

Healthcare & Medical • United Kingdomdesmitmedical.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+33.3 vs. last month4.72 ★ average rating · 471 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#436of 615
Top 71% · Mid Pack
#1 (best)#615 (worst)
#434Peer
#435Peer
#436This company
#437Peer
#438Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering July 2022 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 438 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.4%
Response Speed
18.1%
Customer Support
16.1%
Product Quality
10.8%
Onboarding
10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • Built from a negative-review share of 29.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
83.0%
4
11.3%
3
2.3%
2
1.7%
1
1.7%

Based on 471 analyzed reviews. Sentiment is slipping: 90.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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