PCGameSupply

Gaming & Esports • Canadawww.pcgamesupply.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#219of 259

Top 85% · Bottom Tier

#1 (best)#259 (worst)

#217Peer

#218Peer

#219This company

#220Peer

#221Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 32% negative

65%

positive

Positive65%
Neutral3%
Negative32%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

24.7%

Onboarding

13.8%

Loyalty

13.8%

Customer Support

12.4%

Delivery Shipping

9.1%

Most feedback concerns Response Speed.

The most common complaint theme is Delivery Shipping, making up 9.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 47.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

82.3%

4★

5.5%

3★

2.3%

2★

0.8%

1★

9.0%

Based on 600 analyzed reviews. Sentiment is slipping: 16.7% of reviews in the last three months were positive, compared with 61.1% in the three months before that.

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