Based on public reviews and response behavior.
1,600 reviews over 2,106 days (about 23 per month). Busiest month: 11% of reviews. Languages: en 80%, unknown 16%, de 1%.
Gaming & Esports average: score 57.8, rating 4.00 stars, reply rate 26.4%, over 1,210 ranked companies · benchmark 22 Oct 2026
Score
44.1
Industry average 57.8
13.7 below average
Rating
3.63
Industry average 4.00
0.37 below average
Reply rate
—
Industry average 26.4%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 35% negative
Covering August 2026 — 101 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 35% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,210 ranked companies in Gaming & Esports (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.395 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.405). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
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