Minecraft

Gaming & Esports • United Stateswww.minecraft.net

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

−6.2 vs. last month3.63 ★ average rating · 1,600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#235of 259

Top 91% · Bottom Tier

#1 (best)#259 (worst)

#233Peer

#234Peer

#235This company

#236Peer

#237Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 42% negative

55%

positive

Positive55%
Neutral2%
Negative42%

Sentiment Balance

Covering August 2026 — 101 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 44% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

23.7%

Product Quality

20.3%

Problem Resolution

17.0%

Loyalty

13.6%

Customer Support

7.1%

Most feedback concerns Communication.

The most common complaint theme is Problem Resolution, making up 17.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 42.4% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

48.4%

4★

14.1%

3★

10.8%

2★

5.2%

1★

21.4%

Based on 1,600 analyzed reviews. Sentiment is improving: 78.2% of reviews in the last three months were positive, compared with 72.6% in the three months before that.

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