21

Gaming & Esports • United Kingdom21.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

3.14 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#221of 259

Top 85% · Bottom Tier

#1 (best)#259 (worst)

#219Peer

#220Peer

#221This company

#222Peer

#223Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%

positive

Positive65%
Neutral2%
Negative33%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 570 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

15.5%

Customer Support

14.3%

Response Speed

14.1%

Loyalty

13.7%

Pricing

12.4%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 14.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 31.7% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

39.2%

4★

15.5%

3★

4.3%

2★

2.2%

1★

38.8%

Based on 600 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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