Paypal

Professional Serviceswww.paypal.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+6.4 vs. last month1.56 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#498of 517

Top 96% · Bottom Tier

#1 (best)#517 (worst)

#496Peer

#497Peer

#498This company

#499Peer

#500Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 78% negative

21%

positive

Positive21%
Neutral2%
Negative78%

Sentiment Balance

Covering August 2026 — 104 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 70% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

18.7%

Customer Support

16.7%

Loyalty

16.3%

Communication

11.0%

Problem Resolution

10.2%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 18.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH98/100

98/100

signal score

•Built from a negative-review share of 77.7% across this company's analyzed reviews.
•69 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

8.7%

4★

2.3%

3★

3.8%

2★

6.3%

1★

78.9%

Based on 2,100 analyzed reviews. Sentiment is holding steady: 16.4% of reviews in the last three months were positive, compared with 14.5% in the three months before that.

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