Professional Services • United Stateswww.americanexpress.com
Review data last updated .
Based on public reviews and response behavior.
992 reviews over 622 days (about 49 per month). Busiest month: 7% of reviews. Languages: en 62%, de 17%, it 9%.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
36.3
Industry average 66.2
29.9 below average
Rating
1.28
Industry average 4.38
3.10 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
21% of reviews positive, 78% negative
Covering July 2026 — 24 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 67% negative and 4% neutral.
Share of theme mentions
Themes extracted from 992 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.175 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.294). Review the worst months in the trend data to identify specific operational or product issues.
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