American Express Global

Professional Services • United Stateswww.americanexpress.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

+5.9 vs. last month1.28 ★ average rating · 992 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#499of 517

Top 97% · Bottom Tier

#1 (best)#517 (worst)

#497Peer

#498Peer

#499This company

#500Peer

#501Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 78% negative

21%

positive

Positive21%
Neutral1%
Negative78%

Sentiment Balance

Covering July 2026 — 24 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 67% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 992 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.3%

Loyalty

15.0%

Pricing

13.9%

Problem Resolution

9.8%

Communication

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 22.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH98/100

98/100

signal score

•Built from a negative-review share of 77.6% across this company's analyzed reviews.
•53 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

5.3%

4★

0.6%

3★

0.7%

2★

3.3%

1★

90.0%

Based on 992 analyzed reviews. Sentiment is holding steady: 7.3% of reviews in the last three months were positive, compared with 7.1% in the three months before that.

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