Based on public reviews and response behavior.
2,901 reviews over 2,908 days (about 30 per month). Busiest month: 32% of reviews. Languages: en 85%, unknown 12%, fr 2%.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
36.0
Industry average 66.2
30.2 below average
Rating
3.06
Industry average 4.38
1.32 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
49% of reviews positive, 50% negative
Covering August 2026 — 921 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 53% negative and 2% neutral.
Share of theme mentions
Themes extracted from 2,901 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.104 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 36.0 sits in the bottom quarter of about 1,500 ranked Professional Services companies (25th percentile: 57, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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