Customereye

NICEIC Shop

Professional Services • United Kingdomshop.niceic.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

45/100
−6.3 vs. last month3.90 ★ average rating · 750 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#457of 517
Top 88% · Bottom Tier
#1 (best)#517 (worst)
#455Peer
#456Peer
#457This company
#458Peer
#459Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral2%
  • Negative32%

Sentiment Balance

Covering August 2026 — 113 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 51% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 749 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.2%
Product Quality
15.4%
Customer Support
12.8%
Loyalty
11.7%
Pricing
11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100
53/100
signal score
  • •Built from a negative-review share of 32.1% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5★
62.5%
4★
8.9%
3★
4.5%
2★
3.7%
1★
20.3%

Based on 750 analyzed reviews. Sentiment is slipping: 51.7% of reviews in the last three months were positive, compared with 82.0% in the three months before that.

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