Customereye

SurveyMonkey

Professional Services • United Statessurveymonkey.com

Review data last updated .

Based on public reviews and response behavior.

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369 reviews over 4,539 days (about 2.5 per month). Busiest month: 8% of reviews. Languages: en 89%, unknown 8%, fr 1%.

Overall Score

35/100
+20.0 vs. last month2.56 ★ average rating · 369 reviews
35/100 from 369 reviews over 45 months, high confidence.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

34.6

Industry average 66.2

31.6 below average

Rating

2.56

Industry average 4.38

1.82 below average

Reply rate

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Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1388of 1436 ranked in Professional Services
Top 97% · Bottom Tierup 123 from last month
#1 (best)#1436 (worst)
#1386Peer
#1387Peer
#1388This company
#1389Peer
#1390Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

46% of reviews positive, 53% negative

46%
positive
  • Positive46%
  • Neutral1%
  • Negative53%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Communication
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Customer Support
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Pricing
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Product Quality
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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