Customereye

Gusto

Professional Services • United Statesgusto.com

Review data last updated .

Based on public reviews and response behavior.

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352 reviews over 563 days (about 19 per month). Busiest month: 16% of reviews. Languages: en 91%, unknown 9%, af 0%.

Overall Score

35/100
−6.5 vs. last month2.40 ★ average rating · 352 reviews
35/100 from 352 reviews over 15 months, high confidence.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

34.5

Industry average 66.2

31.7 below average

Rating

2.40

Industry average 4.38

1.98 below average

Reply rate

—

Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1389of 1436 ranked in Professional Services
Top 97% · Bottom Tierup 78 from last month
#1 (best)#1436 (worst)
#1387Peer
#1388Peer
#1389This company
#1390Peer
#1391Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

39% of reviews positive, 60% negative

39%
positive
  • Positive39%
  • Neutral1%
  • Negative60%

Sentiment Balance

Covering August 2026 — 24 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 63% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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