Gusto

Professional Services • United Statesgusto.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

−3.4 vs. last month2.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#495of 517

Top 96% · Bottom Tier

#1 (best)#517 (worst)

#493Peer

#494Peer

#495This company

#496Peer

#497Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 45% negative

54%

positive

Positive54%
Neutral1%
Negative45%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.4%

Onboarding

12.9%

Loyalty

12.7%

Problem Resolution

10.6%

Product Quality

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 28.7% across this company's analyzed reviews.
•24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

44.0%

4★

1.8%

3★

0.3%

2★

5.5%

1★

48.3%

Based on 600 analyzed reviews. Sentiment is improving: 23.8% of reviews in the last three months were positive, compared with 4.7% in the three months before that.

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