Dropbox

Professional Services • United Stateswww.dropbox.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−1.1 vs. last month2.05 ★ average rating · 1,150 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#487of 517

Top 94% · Bottom Tier

#1 (best)#517 (worst)

#485Peer

#486Peer

#487This company

#488Peer

#489Peer

Overall Customer Sentiment

Below Average

32% of reviews positive, 66% negative

32%

positive

Positive32%
Neutral2%
Negative66%

Sentiment Balance

Covering August 2026 — 41 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 51% of reviews in this period, with 46% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,146 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.6%

Loyalty

16.1%

Communication

14.0%

Pricing

12.1%

Problem Resolution

11.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH86/100

86/100

signal score

•Built from a negative-review share of 66.3% across this company's analyzed reviews.
•46 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.0avg rating

5★

17.7%

4★

5.8%

3★

5.5%

2★

6.2%

1★

64.9%

Based on 1,150 analyzed reviews. Sentiment is holding steady: 62.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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