Customereye

Essential Education

Schools & Academic Education • United Stateswww.passged.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#158of 203
Top 78% · Bottom Tier
#1 (best)#203 (worst)
#156Peer
#157Peer
#158This company
#159Peer
#160Peer

Overall Customer Sentiment

Below Average

79% of reviews positive, 18% negative

79%
positive
  • Positive79%
  • Neutral3%
  • Negative18%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.3%
Onboarding
19.1%
Product Quality
16.6%
Loyalty
13.9%
Pricing
7.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
79.5%
4
11.2%
3
3.0%
2
2.0%
1
4.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.9% of reviews in the last three months were positive, compared with 96.2% in the three months before that.

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