Ooma

Mobile & Telecom • United Stateswww.ooma.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

+40.0 vs. last month3.53 ★ average rating · 1,280 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#86of 114

Top 75% · Bottom Tier

#1 (best)#114 (worst)

#84Peer

#85Peer

#86This company

#87Peer

#88Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 40% negative

59%

positive

Positive59%
Neutral1%
Negative40%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,244 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

19.3%

Customer Support

17.8%

Product Quality

14.1%

Loyalty

12.7%

Pricing

10.8%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 19.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 39.7% across this company's analyzed reviews.
•26 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

50.4%

4★

11.8%

3★

4.8%

2★

6.6%

1★

26.5%

Based on 1,280 analyzed reviews. Sentiment is improving: 80.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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