Customereye

One Week Driving

Schools & Academic Education • United Kingdomwww.oneweekdriving.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
+33.3 vs. last month4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#53of 203
Top 26% · Upper Half
#1 (best)#203 (worst)
#51Peer
#52Peer
#53This company
#54Peer
#55Peer

Overall Customer Sentiment

Above Average

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering January 2020 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2020.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
18.5%
Customer Support
16.5%
Product Quality
16.3%
Response Speed
12.6%
Onboarding
11.9%

Most feedback concerns Loyalty.

The most common complaint theme is Pricing, making up 9.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100
63/100
signal score
  • Built from a negative-review share of 27.7% across this company's analyzed reviews.
  • 11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
70.0%
4
9.7%
3
3.2%
2
1.8%
1
15.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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