Ocado

Food & Beverage • United Kingdomwww.ocado.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+11.0 vs. last month2.79 ★ average rating · 1,108 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#436of 551

Top 79% · Bottom Tier

#1 (best)#551 (worst)

#434Peer

#435Peer

#436This company

#437Peer

#438Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 52% negative

46%

positive

Positive46%
Neutral2%
Negative52%

Sentiment Balance

Covering August 2026 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 27% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,108 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.2%

Loyalty

15.5%

Customer Support

14.6%

Product Quality

11.6%

Communication

8.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH87/100

87/100

signal score

•Built from a negative-review share of 52.4% across this company's analyzed reviews.
•42 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

32.9%

4★

6.1%

3★

9.4%

2★

10.1%

1★

41.4%

Based on 1,108 analyzed reviews. Sentiment is slipping: 72.2% of reviews in the last three months were positive, compared with 81.5% in the three months before that.

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