Customereye

The Cheesecake Factory

Food & Diningthecheesecakefactory.com

Review data last updated .

Based on public reviews and response behavior.

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214 reviews over 793 days (about 8.2 per month). Busiest month: 22% of reviews. Languages: en 98%, unknown 1%, af 1%.

Overall Score

54/100
+11.2 vs. last month2.98 ★ average rating · 214 reviews
54/100 from 214 reviews over 18 months, moderate confidence.

Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026

Score

53.9

Industry average 52.0

1.9 above average

Rating

2.98

Industry average 3.33

0.35 below average

Reply rate

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Industry average 18.6%

not measured

Competitive Performance Rank

Among ranked Food & Dining companies

#180of 391 ranked in Food & Dining
Top 46% · Upper Halfup 60 from last month
#1 (best)#391 (worst)
#178Peer
#179Peer
#180This company
#181Peer
#182Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

56% of reviews positive, 43% negative

56%
positive
  • Positive56%
  • Neutral1%
  • Negative43%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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