Customereye

The Cheesecake Factory

Food & Diningthecheesecakefactory.com

Review data last updated .

Based on public reviews and response behavior.

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196 reviews over 743 days (about 8 per month). Busiest month: 25% of reviews. Languages: en 100%, unknown 1%.

Overall Score

52/100
−22.3 vs. last month2.83 ★ average rating · 196 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#230of 503
Top 46% · Upper Half
#1 (best)#503 (worst)
#228Peer
#229Peer
#230This company
#231Peer
#232Peer

44 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Above Average

51% of reviews positive, 49% negative

51%
positive
  • Positive51%
  • Neutral1%
  • Negative49%

Sentiment Balance

Covering August 2026 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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