Customereye

El Pollo Loco

Food & Diningwww.elpolloloco.com

Review data last updated .

Based on public reviews and response behavior.

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1,163 reviews over 2,111 days (about 17 per month). Busiest month: 14% of reviews. Languages: en 89%, unknown 9%, es 1%.

Overall Score

53/100
−3.4 vs. last month3.22 ★ average rating · 1,163 reviews
53/100 from 1,163 reviews over 26 months, high confidence.

Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026

Score

53.2

Industry average 52.0

1.2 above average

Rating

3.22

Industry average 3.33

0.11 below average

Reply rate

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Industry average 18.6%

not measured

Competitive Performance Rank

Among ranked Food & Dining companies

#184of 391 ranked in Food & Dining
Top 47% · Upper Halfup 82 from last month
#1 (best)#391 (worst)
#182Peer
#183Peer
#184This company
#185Peer
#186Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

53% of reviews positive, 45% negative

53%
positive
  • Positive53%
  • Neutral2%
  • Negative45%

Sentiment Balance

Covering September 2026 — 47 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 51% of reviews in this period, with 49% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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