Customereye

El Pollo Loco

Food & Diningwww.elpolloloco.com

Review data last updated .

Based on public reviews and response behavior.

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1,115 reviews over 2,076 days (about 16 per month). Busiest month: 14% of reviews. Languages: en 54%, us 45%, es 1%.

Overall Score

52/100
+4.0 vs. last month3.21 ★ average rating · 1,115 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#222of 503
Top 44% · Upper Half
#1 (best)#503 (worst)
#220Peer
#221Peer
#222This company
#223Peer
#224Peer

44 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Above Average

50% of reviews positive, 48% negative

50%
positive
  • Positive50%
  • Neutral2%
  • Negative48%

Sentiment Balance

Covering August 2026 — 60 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 50% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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