Customereye

MealPal

Food & Dining • United Statesmealpal.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
2.82 ★ average rating · 750 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#27of 71
Top 38% · Upper Half
#1 (best)#71 (worst)
#25Peer
#26Peer
#27This company
#28Peer
#29Peer

Overall Customer Sentiment

Above Average

52% of reviews positive, 46% negative

52%
positive
  • Positive52%
  • Neutral2%
  • Negative46%

Sentiment Balance

Covering May 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 724 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing
23.5%
Customer Support
14.5%
Product Quality
12.9%
Loyalty
12.3%
Communication
8.5%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 23.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100
81/100
signal score
  • •Built from a negative-review share of 46.1% across this company's analyzed reviews.
  • •29 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating
5★
32.0%
4★
13.7%
3★
4.3%
2★
4.7%
1★
45.3%

Based on 750 analyzed reviews. Sentiment is slipping: 16.7% of reviews in the last three months were positive, compared with 69.2% in the three months before that.

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