Customereye

Outback Steakhouse

Food & Diningwww.outback.com

Review data last updated .

Based on public reviews and response behavior.

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602 reviews over 1,656 days (about 11 per month). Busiest month: 5% of reviews. Languages: en 100%, no 0%.

Overall Score

54/100
−14.1 vs. last month2.93 ★ average rating · 602 reviews
54/100 from 602 reviews over 53 months, high confidence.

Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026

Score

54.1

Industry average 52.0

2.1 above average

Rating

2.93

Industry average 3.33

0.40 below average

Reply rate

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Industry average 18.6%

not measured

Competitive Performance Rank

Among ranked Food & Dining companies

#179of 391 ranked in Food & Dining
Top 46% · Upper Halfdown 30 from last month
#1 (best)#391 (worst)
#177Peer
#178Peer
#179This company
#180Peer
#181Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

54% of reviews positive, 45% negative

54%
positive
  • Positive54%
  • Neutral1%
  • Negative45%

Sentiment Balance

Covering August 2026 — 16 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Delivery Shipping
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Product Quality
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Customer Support
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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