Customereye

BuyWholefoodsOnline

Food & Beverage • United Kingdomwww.buywholefoodsonline.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+1.4 vs. last month4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#335of 551
Top 61% · Mid Pack
#1 (best)#551 (worst)
#333Peer
#334Peer
#335This company
#336Peer
#337Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering December 2024 — 154 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.8%
Delivery Shipping
22.5%
Response Speed
14.2%
Loyalty
9.5%
Customer Support
9.4%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 1.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 26.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.5%
4
3.7%
3
1.0%
2
0.7%
1
2.2%

Based on 600 analyzed reviews.

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