Customereye

Desicart

Food & Beverage • United Kingdomdesicart.co.uk

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

53/100
+39.5 vs. last month4.55 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#346of 551
Top 63% · Mid Pack
#1 (best)#551 (worst)
#344Peer
#345Peer
#346This company
#347Peer
#348Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.3%
Customer Support
18.3%
Product Quality
17.9%
Loyalty
13.3%
Response Speed
10.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • •Built from a negative-review share of 16.3% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
81.2%
4★
8.5%
3★
1.3%
2★
1.7%
1★
7.3%

Based on 602 analyzed reviews. Sentiment is slipping: 71.4% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis