Customereye

House of Malt

Food & Beverage • United Kingdomhouseofmalt.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 974 days (about 3.1 per month). Busiest month: 29% of reviews. Languages: en 100%.

Overall Score

52/100
4.40 ★ average rating · 100 reviews
52/100 from 100 reviews over 9 months, moderate confidence.

Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,957 ranked companies · benchmark 13 Oct 2026

Score

51.7

Industry average 61.8

10.1 below average

Rating

4.40

Industry average 4.22

0.18 above average

Reply rate

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Industry average 32.8%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2293of 2957 ranked in Food & Beverage
Top 78% · Bottom Tier
#1 (best)#2957 (worst)
#2291Peer
#2292Peer
#2293This company
#2294Peer
#2295Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

80% of reviews positive, 20% negative

80%
positive
  • Positive80%
  • Neutral0%
  • Negative20%

Sentiment Balance

Covering December 2025 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Customer Support
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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