Based on public reviews and response behavior.
Among fully-analyzed Lending & Consumer Finance companies
78% of reviews positive, 21% negative
Covering June 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 85.7% in the three months before that.
