NewDay USA

Lending & Consumer Finance • United Statesnewdayusa.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−13.7 vs. last month4.55 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#100of 275

Top 36% · Upper Half

#1 (best)#275 (worst)

#98Peer

#99Peer

#100This company

#101Peer

#102Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering July 2026 — 31 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.7%

Onboarding

20.9%

Loyalty

12.4%

Product Quality

12.2%

Communication

10.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 24.4% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.3%

4★

7.1%

3★

2.9%

2★

2.5%

1★

6.2%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 90.3% of reviews in the last three months were positive, compared with 92.2% in the three months before that.

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