Customereye

OnDeck

Lending & Consumer Finance • United Statesondeck.com

Review data last updated .

Based on public reviews and response behavior.

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1,000 reviews over 389 days (about 78 per month). Busiest month: 12% of reviews. Languages: en 92%, unknown 7%, fr 0%.

Overall Score

85/100
+1.7 vs. last month4.65 ★ average rating · 1,000 reviews
85/100 from 1,000 reviews over 14 months, high confidence.

Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026

Score

84.7

Industry average 65.5

19.3 above average

Rating

4.65

Industry average 4.43

0.22 above average

Reply rate

—

Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#126of 1142 ranked in Lending & Consumer Finance
Top 11% · Top Tier
#1 (best)#1142 (worst)
#124Peer
#125Peer
#126This company
#127Peer
#128Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering July 2026 — 58 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Customer Support
Hidden
Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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